Returns, shipping and exchanges policy
Refund and Shipping Policy
At Fútbol Auténtico we want you to be completely satisfied with your purchase. Here's how everything works, clearly explained.
We only accept returns if the item received is different from what you ordered, or has a serious defect that wasn't disclosed beforehand.
We do not offer exchanges or returns for incorrect sizing or change of mind. That's why we list exact measurements for every product, so you know precisely what you'll receive.
Many of our jerseys are one-of-a-kind, retro, or secondhand pieces. Minor cosmetic details from wear or age are normal and expected.
We always describe each item's condition with full transparency and show it clearly in the product photos.
We ship nationwide via Correos de Costa Rica. Orders are dispatched within two business days after payment is received.
Shipping cost is calculated automatically at checkout.
Once your order ships, you'll receive the tracking number by email.
We ship internationally to more than 50 countries via DHL Express, with a flat rate up to 2 kg and full door-to-door tracking.
