Frequently Asked Questions (FAQ)
FAQ
Everything you need to know before making your purchase. If you can't find what you're looking for, feel free to write to us.
All our jerseys are 100% original. On occasion we may carry official reissues, always clearly specified as such. If you need more photos of a specific piece, just ask.
Transparency is key to us when describing a piece's condition, which is why every jersey comes with a grade. Keep in mind that since some pieces are secondhand, they may show signs of wear, which we always try to document as precisely as possible.
We use four levels:
New with tags — Brand new jersey, ready to wear. Includes original tags.
Perfect — Practically new, no tags. No visible wear.
Excellent — Good overall condition. May show minor pilling, slight discoloration, loose threads, or minor details on prints or sponsors.
Acceptable — Visible wear on fabric or prints. Specific defects detailed on each product page.
Yes. All international orders ship via DHL Express to over 50 countries, with a flat rate up to 2 kg and full door-to-door tracking.
- Your order may be subject to customs charges, taxes, or fees upon entering your country.
- These charges are determined by local authorities and must be covered by the customer.
- Fútbol Auténtico has no control over these costs and cannot predict them.
- We declare the value of products using standard carrier guidelines.
We ship within a maximum of two business days after payment is confirmed. You'll receive a tracking number by email.
We accept credit cards, debit cards, and SINPE Móvil.
We do not offer exchanges for sizing or change of mind. Every jersey's measurements are listed in detail so you can compare precisely before buying.
If you receive a different item than what you ordered, or one with an undisclosed serious defect, contact us within the first 3 calendar days after delivery. We'll refund the full amount and cover return shipping.
- Preferably hand wash in cold water. We don't recommend machine washing.
- Don't use fabric softener. Avoid prolonged soaking to protect prints and numbers.
- Air dry in the shade. Don't use a dryer or expose to direct sunlight.
- Store on plastic hangers or folded. Metal hangers can rust and stain the garment. If storing long-term, take it out occasionally for ventilation.
A player issue jersey is a piece prepared to be worn by a player in an official match. It generally includes a number, name, or a patch representing the competition.
Match Worn refers to a jersey that was actually worn by the player during a match. It may show signs of wear such as stains or fabric wear.
We donate 10% of your purchase's final price to Fútbol por mi País. The price doesn't change and you don't need to do anything — we take care of it.
Within a maximum of 15 business days after your purchase, you'll receive an email with a receipt issued by Fútbol por mi País confirming the donation was received. You can also contact them directly: info@futbolxmipais.org
We work directly with clubs, players, and other suppliers. If you need additional information about a piece you're buying, we're happy to provide it. At this time we don't issue formal certifications.
Email: hola@futbolautentico.com
WhatsApp: +506 7113 1431
